Frequently Asked Questions
Everything you need to know about our hand-woven collections.
What materials are used in NAGHEDI bags?
Our signature bags are meticulously hand-woven from state-of-the-art neoprene. This material is durable, lightweight, and easy to maintain, making it perfect for everyday use.
How do I care for my woven neoprene bag?
Most of our bags can be spot cleaned with mild soap and water. For deeper cleans, we recommend hand washing and laying flat to dry. Please avoid machine drying or dry cleaning to preserve the weave integrity.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
What is your return and exchange policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that certain sale items may be marked as final sale and ineligible for return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of the order.
Are the pouches included with the totes?
Yes, most of our signature tote styles include a matching removable zippered pouch to help keep your essentials organized.